Melanie Incorvaia

Melanie Incorvaia has had extensive experience in technical writing and documentation, working at various companies such as Lakeside Software, OneStream Software, Interactive Brokers, Siemens Healthcare, Hologic, IPC Systems Inc., bioMerieux, MasterCard, Siemens PLM Software, and Pfizer. Melanie has created user manuals, reference guides, installation manuals, online help, and context-sensitive help for various software platforms. Melanie has also managed multiple projects and led department improvement projects in their roles as Principal User Assistance Developer, Lead Technical Writer, Senior Technical Writer, Senior Technical Communicator, Consultant Writer, and Technical Writer. Melanie has experience with various authoring and content management systems such as MadCap Flare, Arbortext, Authorit, SDL Trisoft, and XMetaL, among others. Additionally, Melanie has documented procedures and created process maps and workflows using Visio.

Melanie Incorvaia obtained a Bachelor of Arts degree in English from the University of Wisconsin-La Crosse, followed by a Master of Arts degree in Professional Writing from Carnegie Mellon University. Melanie also received certifications in "Managing the Organization," "Leading Teams: Developing as a Leader," and "HTML, CSS, and Javascript for Web Developers" from Coursera in 2021, 2022, and 2023 respectively.