Nina Pier

Nina Pier currently serves as the Customer Service Team Leader at Laminex Australia since November 2023. Prior to this role, Nina held various positions at Tourism Holdings Limited from January 2018 to September 2023, culminating in the role of Contact Center Manager, where responsibilities included leading a 24/7 contact center with over 20 indirect and 4 direct reports, focusing on exceptional customer service, employee engagement, and operational efficiency. Other roles at Tourism Holdings Limited included Assistant Contact Centre Manager, where Nina managed workforce and recruitment processes, and Booking Host Team Leader, overseeing customer service and sales consultants. Nina began their career as a Senior Booking Host and Booking Host, providing training and mentorship. Nina holds a Bachelor of Arts in Languages and Communication from Universität Siegen, completed in 2017.