Aurora Mims

Aurora Mims is a seasoned professional with extensive experience in customer service and management roles across various industries. Currently serving as a Customer Service Retention Agent at Lamps Plus since October 2017, Aurora acts as a primary contact for Ecommerce Dealers and Customers, addressing issues related to orders and project management. Previous experience includes a role as a Temporary Unit Clerk at the Department of Social Services, where responsibilities included assisting social workers and managing case files. Aurora also held multiple positions at Starwood Hotels & Resorts Worldwide, Inc., culminating in a Customer Service Supervisor role, where initiatives included the rollout of a new enterprise software solution for sales reporting and leading a team to exceed call center revenue goals. Aurora holds two Associate's degrees in Business Administration and Management from the University of Phoenix and Southern New Hampshire University.