Karen Turnock-Rogers

Karen Turnock-Rogers is an experienced professional with a strong background in customer service and operational management, currently serving as the Head of Customer Service at Lantra since January 1991. Turnock-Rogers emphasizes proactive customer engagement and the alignment of services with industry needs while overseeing quality assurance within the partner network. Previous roles include Head of Operations, where Turnock-Rogers implemented lean improvements and led financial management, and Management Accountant and Contract Manager, focusing on budgetary planning and high-value contract management. Earlier career experiences include financial management and leadership roles at Good Food Store/Newmans Charity and Midland Bank. Education includes studies in Economics at the University of Connecticut and attendance at Southam College.