John Erwin D.

John Erwin D. has an extensive work experience, beginning with their role as a Quality Assurance Specialist at Concentrix in 2014. In this role, they were responsible for overseeing the generation of day to day quality reports, applying the 80/20 rule to improve quality score, providing updates about agent improvement on the QA score, and communicating closely with on shore counterpart to detect trends in email volume. John Erwin then moved to Tata Consultancy Services in 2015, where they worked as a Quality Assurance Specialist. In 2017, they took on the role of Junior Assistant Manager 1 at Banco de Oro. Most recently, they have been working at Laplink Software, Inc. as a Customer Experience Manager since 2018. In this role, they are responsible for following up on business leads, establishing relationships through after-sales service, managing sales goals with actual sales output, and providing coaching on how to handle possible sales leads. John Erwin also has experience as a Product Specific and Language Trainer at Sitel since 2004, where they were responsible for ensuring client specific training was updated and delivered, providing feedback and coaching to trainees, developing training modules to further improve trainee performance, and modifying existing modules to have more logical application in operations.

John Erwin D. obtained a Bachelor's degree in Accounting from San Beda College. John Erwin also obtained a Yellow Belt certification from Six Sigma PH in December 2022.