Melissa Martínez

Melissa Martínez is a Customer Service Specialist at LAPP USA since March 2023, where responsibilities include providing consultations, managing after-sales follow-ups, and resolving complaints. Prior to this role, Melissa held various positions at Teleperformance from February 2018 to March 2023, including Assistant Contact Center Manager, where oversight of the work environment and client satisfaction was essential, as well as Supervisor, focusing on team efficiency and organizational goals. Melissa began their career at Teleperformance as a Customer Service Representative. Melissa holds a Licenciatura in Negocios Internacionales/Comercio Internacional from Universidad de Guadalajara, earned between February 2017 and 2021.