Shelbi Martinez

As the Ticket and Operations Manager, Shelbi plays a significant role in the day-to-day operations. With years of experience working in a box office setting and with the department's ticket system, Paciolan, her daily focus is managing the season ticket clientele. This includes updating account information, processing ticket sales, producing financial reports and managing customer communications. She executes the department's customer relationship management plan by drafting emails sent to season ticket holders to keep them updated on their account standing, deadlines and new policies and features added for a better customer experience. Shelbi also assists with operational duties such as creating the playbook (event specification guide) for essential staff, assembling packages, selling the NFR satellite TV program, and creating and distributing NFR credentials.