Eric Rubera

Eric Rubera has a diverse work experience that spans over a decade. Eric started their career at Outpost Digital as an Assistant Editor in 2011. In 2012, they joined Avid Technology as a Customer Success Team Lead, where they provided support to enterprise customers and managed customer incidents using SalesForce.

In 2014, Eric transitioned to Dyn as a Sales Engineer, delivering solutions and technical knowledge to meet customer requirements. Eric then moved to Cynosure in 2015, assuming the role of a Technical Support Specialist. Here, they created and delivered training for SalesForce integration, provided Tier 2 troubleshooting, and served as an on-call resource for the national field service engineer team.

Eric's next career move was to SEVEN10 in 2017, where they worked as a Senior Support Engineer and Salesforce Admin. Eric reviewed and analyzed the existing Salesforce instance, made upgrades and changes as needed, and provided training for company-wide integration of SalesForce.

In 2020, Eric joined Salsify as a Salesforce Administrator. Eric'sresponsibilities included supporting key stakeholders across sales, services, and support, building and updating flows, process builders, permission sets, validation rules, and business processes. Eric also managed and provisioned users, profiles, roles, custom objects/fields, and record types.

Eric's most recent position is as a Salesforce Administrator at LastPass, starting in 2023. However, specific details about this role are not provided in the given information.

Throughout their career, Eric has demonstrated their expertise in Salesforce administration, training delivery, technical support, and customer relations.

Eric Rubera obtained a Bachelor's degree from Fitchburg State University from 2004 to 2008. Additionally, they have received certifications in Attitudes for Service, Managing Customer Expectations, Outstanding Customer Service, and Transforming Customer Complaints into Opportunities from Dale Carnegie Training. The specific months and years when these certifications were obtained are not provided.