Jean Viales is a seasoned IT professional with extensive experience in executive support and service desk engineering. Currently serving as a Senior Service Desk Engineer and Jamf Administrator at LastPass since November 2022, Viales previously held multiple roles at XPO Logistics, Inc. from March 2018 to October 2023, where responsibilities included supporting C Level Executives and managing the expansion of the headquarters in Connecticut. Earlier roles include leading the executive support team at Red Ventures and providing dedicated IT support to airport employees at Philadelphia International Airport, focusing on the executive team. Viales has also contributed expertise as a Cisco dCloud Support Engineer and held customer support roles at Bank of America and Convergys.
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