Rony Santos

Rony Santos has extensive experience in customer experience and business operations, currently serving as Customer Global Sales Support at LATAM Airlines since April 2021, where responsibilities include process improvement, performance monitoring, and customer service strategy implementation. Previously held roles at LATAM Airlines as a Partnership Analyst and Business Analyst, and at Citizen as Customer Experience Coordinator and Senior Customer Experience Analyst, demonstrating a strong background in enhancing customer interactions and managing cross-functional teams. Rony's career began at Herbalife Nutrition, where skills in training and sales were developed. Education includes an MBA in People Management and Coaching from Instituto Brasileiro de Coaching and advanced studies in Customer Experience from FGV.