David Tratt

Head Of Customer Advocacy AU & NZ (hardship, Fraud Operations And Complaints Management) at Latitude Financial Services

David Tratt, MBA, CA has extensive work experience in various management roles within the finance and consulting industries. Their most recent position was as the Head of Customer Advocacy at Latitude Financial Services, where they led a team of 125 staff members and was responsible for managing hardship, fraud operations, and complaints management. Prior to that, they served as the Head of Customer Service, Support, and Complaints Management at the same company, overseeing a team of 300 staff members located across Australia, New Zealand, India, and the Philippines. David has also held leadership roles in shared services and operations management, operations management and support, customer strategy and insights, and product management. David has worked for companies such as GE Capital, Capgemini Consulting, National Australia Bank, Royal Bank of Scotland Business, UBM plc, European Bank for Reconstruction and Development (EBRD), and Ernst & Young. David's experience spans strategic planning, risk management, financial management, business development, and customer engagement. David holds an MBA and CA designation.

David Tratt, MBA, CA has an impressive education history. David obtained a Master of Business Administration (M.B.A.) degree from Melbourne Business School in 2014, specializing in Executive MBA. In 2012, they received certification in PRINCE2, a project management methodology. David also holds a Graduate Diploma in Accounting from The Institute of Chartered Accountants, which they earned from 2003 to 2005. In 1999, they completed a Bachelor's Degree in Bachelor of Commerce (BCom) with a focus on Finance & Accounting from The University of Melbourne. During the same period, they also obtained a Diploma in Information Systems from the same university. Prior to their university education, David completed the Victorian Certificate of Education in 1998. There is no information available regarding their current enrollment or degree pursuit at the University of Melbourne.

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Previous companies

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Timeline

  • Head Of Customer Advocacy AU & NZ (hardship, Fraud Operations And Complaints Management)

    August, 2022 - present

  • Head Of Customer Service Support Complaints Management AU NZ

    December, 2020

  • Head Of Shared Services And Operations Management AU NZ

    June, 2019

  • Head Of Operations Management Support AU NZ

    May, 2018

  • Customer Strategy Insights Manager

    November, 2017

  • Senior Product Manager Credit Cards Sales Finance

    June, 2017

  • Strategy Manager

    December, 2015

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