Anna Goryachikova

CX Program Manager at Lattice

Anna Goryachikova has a diverse work experience in various customer care, program management, and operations roles. Anna is currently working at Lattice as a Customer Care Team Lead since March 2022. Prior to that, they served as a Senior Customer Care Associate from March 2021 to March 2022, and as a Customer Care Associate from December 2019 to March 2021. Before Lattice, Anna worked at De Oro Devices as a Customer Experience Program Manager from February 2019 to June 2019. Anna also gained experience as a Program Management Intern at Iovance Biotherapeutics, Inc. from June 2018 to December 2018. Additionally, they held an internship position as an Adult Program Operations Intern at Gatepath from June 2017 to August 2017.

Anna Goryachikova has a Bachelor of Arts in Communications Studies from California Polytechnic State University-San Luis Obispo. Anna also attended Universidad de Sevilla and Fremont High School, although no specific degree or field of study is provided for these institutions. In addition to their formal education, Anna obtained a certification in Safer Advocacy Leadership Training from California Polytechnic State University-San Luis Obispo in April 2016.

Links

Previous companies

Iovance Biotherapeutics logo
De Oro Devices logo

Timeline

  • CX Program Manager

    June 1, 2024 - present

  • Hris, CX Generalist

    October 1, 2023

  • Customer Care Team Lead

    March, 2022

  • Senior Customer Care Associate

    March, 2021

  • Customer Care Associate

    December, 2019