Product and Customer Success Team

The Product and Customer Success Team at Laurel, a leader in AI-driven time automation for professional services, is responsible for ensuring the seamless integration and optimal use of Time by Ping’s software. They collaborate with clients, particularly enterprise law firms, to enhance their user experience, drive adoption, and gather feedback to inform product development. By aligning product innovation with customer needs, the team aims to eliminate manual timekeeping burdens, lift revenue, and advance the future of work.