Svetlana (Lana) Glacken

Svetlana (Lana) Glacken has a diverse work experience spanning various customer support and service roles. Svetlana (Lana) started their career at LogistiCare in 2009 as a Customer Service Representative and later became a Customer Service - Ride Assist Team Leader. In 2012, they joined LexisNexis Martindale-Hubbell as a Customer Support representative before transitioning to a similar role at Martindale-Hubbell in 2013. At Martindale-Hubbell, Lana provided excellent customer service to users and supported various account-related tasks. Svetlana (Lana) also managed the Peer Review/Client Reviews and Ratings process and assisted subscribers with SEO and listing optimization. Lana joined Martindale-Avvo in 2018 as a Customer Support, Ngage Live Chat Team Lead and was responsible for leading the chat support team. Svetlana (Lana)'smost recent position, starting in 2020, is as a Customer Success Manager at Lawline.

Svetlana (Lana) Glacken began their education in 2001 at Ulyanovsk State University where they earned a Bachelor of Arts degree in Journalism, completing their studies in 2005. In 2006, they attended the Globe Institute of Technology and obtained a Certificate in Business Management and Computer Applications in 2007.

Recently, in 2020, Lana pursued further education by enrolling in Udacity and completed a Nanodegree in Digital Marketing.

Additionally, Lana has obtained several certifications to enhance their skills and knowledge. In February 2021, they received the Hubspot Sales Software certification from HubSpot. Svetlana (Lana) also completed various courses on LinkedIn, including "Technical Writing: Quick Start Guides" in February 2022, "Telling Stories with Data" in June 2022, "Key Account Management" in July 2022, "Writing Emails People Want to Read" in November 2022, "Networking for Sales Professionals" in February 2023, and "How to Talk to Anyone (Blinkist Summary)" in April 2023.