Cherry Dale Alpuerto has over 8 years of experience in project management, operations, customer service, and workforce analysis. From 2012 to 2014, they worked at Accenture as a Project Management Officer, where they were responsible for controlling and monitoring project resources, drafting emails to improve email support, and was recognized and promoted for exemplary performance. From 2014 to 2017, they worked at Teleperformance as a Workforce Analyst, where they multi-tasked and met tight deadlines in performing their real-time tasks, spearheaded escalations, outages, system issues or any other production impacting situations, and remodeled workforce management tools to appropriately track the productivity of Call Center Agents. Most recently, they have worked at Lawn Love Lawn Care since 2017, where they are a Team Lead and Operations Associate/Customer Service. In this role, they are responsible for simultaneously monitoring the phone, email and text messaging systems Lawn Love’s independent contractors use for daily communications with the office, and for a variety of problem solving tasks, from technical assistance, to coordinating contractor schedules, to resolving disputes. Her position requires speed, quick thinking and managerial tact.
Cherry Dale Alpuerto attended the University of Cebu from 2008 to 2012, where they earned a Bachelor's degree in Business Administration and Management, General.
March, 2019 - present