Farid Suharjo

Farid Suharjo is a seasoned professional with extensive experience in data analytics and customer experience across various industries. Currently serving as the Regional Head of Customer Experience at Lazada since August 2020, Farid has held pivotal roles such as Deputy Chief Customer Officer and VP Customer Care, focusing on project management and innovation. Prior experience includes a role at FedEx as a Data & Analytics Senior in Accounting and Controls, where Farid developed data analytics strategies to enhance financial reporting. At JTI, the role of Internal Audit Data Analytics Manager involved implementing analytics in audit processes. Farid also contributed as Senior/Lead Data Analyst at IDEXX and as a consultant at m—wise, specializing in finance and marketing analytics. Academically, Farid holds a PhD in Economics from Università Cattolica del Sacro Cuore, alongside a Master's degree in Capital Market and a Bachelor's degree in Electrical Engineering.