Intan Eugenia

Intan Eugenia is a seasoned professional in customer experience and market insights, currently serving as the Country Insight and Operations Lead - VP Customer Care at Lazada since October 2022. In this role, Intan drives a customer-first culture, provides critical insights to stakeholders, and oversees customer experience improvement projects. Prior to Lazada, Intan worked at Home Credit Indonesia in various leadership positions, including Head of Market Insight & CX, where responsibilities included market intelligence and brand performance assessment. Intan also held roles at PT. Trans Retail Indonesia and Frontier, emphasizing research, customer satisfaction, and data analysis. Intan holds a Master of Business Administration in Marketing from Magister Manajemen FEB UGM and a Bachelor of Science in Statistics from Universitas Padjadjaran.