Kanin Somboonpokakarn

Kanin Somboonpokakarn has extensive experience in customer care product operations, currently serving as VP of Customer Care Product Operation at Lazada since February 2018. In this role, Kanin directed the implementation of technology solutions such as Buyer Chatbot and CRM systems, monitoring performance across six markets to enhance buyer experiences. Previously, as Customer Care - AI and Technology Management Lead, Kanin led a team in Thailand, focusing on product development and translating customer insights into actionable improvements. Additionally, Kanin has experience as a Customer Care Project Manager, enhancing service delivery through project management. Earlier in career, Kanin worked as a Warehouse Development Engineer at Scg Logistics LLC, where responsibilities included analyzing and designing efficient warehouse processes. Kanin holds a Master of Science in Innovation and Entrepreneurship from the University of Warwick and a Bachelor of Engineering in Industrial Engineering from Chulalongkorn University.