Quyen Lam

Quyen Lam is a seasoned professional in customer experience and strategy, currently serving as Senior Manager of Customer Experience and Strategy at Lazada since November 2020. In this role, Quyen Lam focuses on developing and implementing strategies to enhance customer service processes, emphasizing process excellence for efficient and consistent service delivery. Prior experience includes positions at FE CREDIT, where Quyen Lam held roles ranging from Customer Service Analyst to Team Manager from April 2016 to October 2020, and an Assistant to Service Manager at Häfele Vietnam from January 2015 to December 2016. Quyen Lam earned a Bachelor of Business Administration (BBA) from the University of Greenwich between 2011 and 2014.