Jessica Ikaika

Director of Customer Success at Lead Marvels

Jessica Ikaika has a diverse work experience spanning various industries. Jessica started their career as a Waitress/Bartender at Avocado California Roll & Sushi in 2008, where they quickly gained the trust of their manager and took on additional responsibilities in serving alcohol, kitchen prep, and accounting. In 2009, they worked as an Administrator at Prometric Testing Center, where they administered exams for organizations such as the United States Medical Examiners and provided technical support and scheduling assistance. Jessica then joined Certified Security and Sound as a Dispatcher in 2012, where they effectively managed crisis situations, communicated with law enforcement and first responders, and handled customer billing and technical concerns.

In 2015, Jessica worked as a Marketing Intern at MDI Marketing, where they gained experience in traditional marketing channels such as TV, radio, and print. Jessica worked on projects involving the creation of marketing proposals and the management of research projects. Jessica then joined Zipline Interactive in 2016 as an Account Manager, providing businesses with expert online marketing and web development services. Jessica excelled in this role by tracking project hours accurately and delivering measurable marketing strategies. Jessica was later promoted to Lead Online Marketing Strategist at Zipline in 2020, where they designed campaigns, strategies, and content that leveraged deep data and research to drive results for clients. Jessica also served as the lead copywriter.

Most recently, Jessica is working at Lead Marvels as the Director of Customer Success since August 2021. The exact end date for this role is not provided. Overall, Jessica's work experience showcases their adaptability, strong communication skills, and expertise in customer success, online marketing, traditional marketing, and crisis management.

Jessica Ikaika obtained a Bachelor's degree in Public Relations with a minor in Promotion from Gonzaga University. Jessica studied at Gonzaga University from 2014 to 2016.

Links

Timeline

  • Director of Customer Success

    August, 2021 - present

  • Project Manager

    February, 2021