Jackie Akey

Head Of Customer Success at Lead Prosper

Jackie Akey has a diverse work experience spanning various industries and roles. Jackie started their career as a Nexus Co-Op Student at Spectrum Health in 2016. Jackie then went on to work as a Resident Assistant at BYRON CENTER MANOR and later as a Physiology Tutor at Grand Valley State University.

In 2018, Jackie joined Spectrum Health again, this time as a Nurse Technician, where they assisted in delivering quality patient care and performed basic healthcare skills. Jackie also worked as a Studio Manager at Alisa Messeroff Photography, where they styled clients for photo sessions, edited photos, and handled general office responsibilities.

In 2019, Jackie held the position of Office Manager at Breckenridge Woodworks, where they managed customer engagement, leads, payroll, and general office duties. Jackie also served as the Director of Training & Development at Ringy, a CRM company, where they developed an onboarding/training program and implemented various improvements to enhance customer support and onboarding processes.

From 2020 to 2021, Jackie worked as the Chief Operating Officer at SalesHammer, focusing on streamlining processes, building relationships, and driving growth.

In 2021, they joined Velawcity as the Affiliate Marketing Manager and later became the VP of Affiliate Marketing - Legal Investment Technology. Jackie'sresponsibilities included managing budgets, optimizing product performance, maintaining records in Salesforce, and handling administrative tasks.

Currently, Jackie Akey is the Head of Customer Success at Lead Prosper, starting in 2023.

Jackie Akey attended Grand Valley State University from 2014 to 2018, where they earned a Bachelor of Applied Science (BASc) degree in Allied Health Sciences with a Pre-Physician's Assistant Emphasis. Additionally, they hold certifications including Salesforce Certified Administrator (SCA) from Salesforce, CPR Certification from the American Heart Association, and QPR Certification (Question, Persuade, Refer) from the QPR Institute. The specific months of obtaining these certifications are not provided.

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