Joonas Luoto

Joonas Luoto has a diverse work experience that spans several years. Joonas began their professional journey at mcare Oy, starting as a trainee in logistics and eventually securing a full-time position. During their tenure at mcare Oy, Joonas progressed from logistics to becoming an Apple Certified iOS Technician and later joining the Android Support team.

In 2019, Joonas joined OnePlus as a Repair Service Specialist at the OnePlus Exclusive Service Center in Kamppi, Helsinki. This center was established in partnership with mcare Concept oy, and Joonas played a key role in assisting with the project launch.

Currently, Joonas works at LeadDesk as a Technical Support Specialist. In this role, they provide technical support and expertise to customers, utilizing various support channels and emphasizing documentation, prioritization, and customer satisfaction.

Overall, Joonas Luoto has gained valuable experience in technical support, customer service, and managing Microsoft 365 tenants. Their dedication and continuous pursuit of new challenges have contributed to their professional growth and expertise in the field.

Joonas Luoto's education history is as follows: Joonas attended Omnia, Espoon seudun koulutuskuntayhtymä, although no specific start or end years are provided. No degree or field of study information is available regarding Joonas' education at Omnia.

In addition to their education, Joonas has obtained a certification in Microsoft 365: Fundamentals from Microsoft in March 2023.