Matt Crow

Managing a portfolio of projects and guiding junior account management staff

Weekly meetings with Khyra and Hannah to discuss project status, client health, and next steps.

Managing monthly retainer client engagements

Assist Leadership in maintaining organizational discipline

Monitor and regulate the organization’s day-to-day operations and ensure that Leadership has the information to run the business effectively.

Resource forecasting

Productivity reporting

Further developing our operational data gathering methodologies to create more sophisticated and scalable resource management, forecasting, and productivity reporting.

SOP creation, implementation, and maintenance

Onboarding and training new employees

Ongoing development of junior AE team members (Khyra and Hannah S.

Process development and implementation

Defining Project Management practice and standard operations