Michael K.

Michael K. has a diverse work experience in various roles within customer support and operations management. Michael started their career at Apple, Inc as an Area Operations Director, where they played a key role in shaping customer service and technical support as well as improving practices in the online retail store. Michael then moved on to work as an Owner & Contact Center Management Consultant at RMS, where they assisted businesses in improving their customer experience and operational efficiency.

After that, Michael held the position of Senior Director of Operations & Customer Success at MSI Solutions, where they were responsible for the operational functionality of the organization and oversaw customer support and client success groups. Michael later served as the Senior Director of Customer Care at Zix and then as the Sr. Director of Technical Support at PowerSchool.

Currently, Michael is the Director of Client Support at LeadsOnline, where they are leading the support team. Overall, Michael's experience demonstrates their expertise in driving operational improvements, enhancing customer experiences, and managing support teams.

Michael K. completed their Bachelor's Degree in Liberal Arts and Sciences, General Studies and Humanities from The University of Texas at Dallas between 1985 and 1990. Michael then pursued a Master of Business Administration (M.B.A.) in Business Administration from Baylor University - Hankamer School of Business from 2008 to 2010. Additionally, Michael obtained a Master of Business Administration - MBA from Baylor University, although the specific dates are unavailable.

In terms of certifications, Michael has obtained several through LinkedIn. In July 2020, they completed certifications in Customer Service Foundations, Listening to Customers, Skills for Inclusive Conversations, Unconscious Bias, and Writing Customer Service Emails. In June 2020, they obtained certifications in Critical Thinking for Better Judgment and Decision-Making, and Productivity Principles to Make Time for What's Important. Furthermore, in June 2019, Michael completed a certification in Motivating and Engaging Employees.