Inyene Hadassah Moses

Inyene Hadassah Moses is a seasoned professional in customer experience management, currently serving as the Head of Customer Experience at Leadway Pensure PFA Limited since December 2022. Previously, Inyene held the position of Customer Experience Partner/Liaison Manager at UBA Group, where responsibilities included coordinating a diverse team across 19 African countries to enhance customer experience. At Access Bank Plc, Inyene led a strategy team focused on service quality assurance across branches, while early career roles at Diamond Bank Plc encompassed customer engagement, credit product development, and customer service management. Inyene holds an MBA from Business School Netherlands and a Bachelor's degree in Human Anatomy from the University of Calabar.