Dakota Casteel

Dakota Casteel has a diverse work experience spanning several industries. They began their career at Summit Racing Equipment in 2014, where they worked in various roles including customer service representative and pick/pack personnel. They gained experience in handling customer inquiries, resolving issues, and maintaining efficient operations.

In 2016, Dakota was promoted to the Private Brands department at Summit Racing Equipment, where they oversaw quality assurance and later transitioned to communications and Q&A specialist. They provided prompt and accurate responses to customer questions about Summit products.

In 2018, Dakota joined LeafFilter Gutter Protection as a Service Administrator, responsible for managing service tickets, verifying information, and assisting with administrative tasks. They were later appointed as a Senior Service Administrator, where they trained new representatives and supported regional service managers.

In 2021, Dakota moved to Leaf Home Enhancements and took on the role of Claims Manager, handling escalated complaints and disputes. They worked closely with legal and litigation teams to gather evidence and resolve claims. In October 2021, Dakota was promoted to the position of Corporate Service Administration Manager, overseeing customer service operations, IT collaborations, and involvement in the hiring and onboarding processes.

Throughout their career, Dakota has demonstrated a strong work ethic, effective problem-solving skills, and a commitment to providing excellent customer service.

Dakota Casteel obtained an Associate's Degree in Criminal Justice and Corrections from The University of Akron. This degree was earned from 2009 to 2013. Additionally, Dakota also completed high school in the field of Criminal Justice and Corrections at Akron Early College High School during the same time period. Dakota also holds a certification in OSHA Forklift from Summit Racing Equipment, although the specific month and year of obtaining this certification are unknown.