Jonathan Kamin-Allen

Jonathan Kamin-Allen is a Technical Support Manager at Leaf Trade, a position held since September 2023. Prior to this, Jonathan was a Technical Support Specialist at Outschool, where the role involved reducing a significant ticket backlog and establishing foundational technical support protocols following rapid business growth due to the COVID-19 pandemic. In earlier roles at Appcues, Jonathan served as a Senior Implementation Engineer, creating diverse documentation resources and providing technical training for new hires, and as a Solutions Engineer, where Jonathan played a key role in enhancing customer support and achieving a high customer satisfaction rate. Jonathan holds a Bachelor of Arts in Media and Cultural Studies from Macalester College.