Monica Gaia Marino

Monica Gaia Marino's work experience begins with their role as a Cabin Crew member at Ryanair from May 2015 to March 2017. During this time, they focused on passenger safety and provided professional service during flights.

From March 2017 to July 2018, they worked as an Account Manager at Hostelworld Group. Their responsibilities included supporting and consulting with small and medium-sized businesses, particularly in revenue management and marketing opportunities in Italy and the Mediterranean area.

Starting in December 2018 and ending in May 2019, Monica served as a Front Desk Receptionist at Maldron Hotels & Partners. In this role, they ensured guests' needs and requests were met and provided exceptional customer service.

From May 2019 to March 2020, Monica worked as a Front Desk Receptionist at Mespil Hotel. Monica Gaia focused on exceeding customer expectations and handling any complaints or issues that arose.

At Dropbox, Monica held two positions. From March 2020 to June 2021, they worked as a CX Tier 2 Tech Support representative. Following that, from June 2021 to January 2022, they worked as a CX Knowledge Base Content Management Specialist. In these roles, they created a knowledge-centered support environment, improved the internal knowledge base system, implemented new procedures, wrote new articles, and had daily discussions with internal stakeholders.

Monica's most recent work experience is as a Project Manager at Leafwell, starting in 2022.

Monica Gaia Marino holds a Master's degree in language and literature from Università di Napoli L'Orientale. Monica Gaia obtained this degree from 2011 to 2014. Prior to that, they earned a Bachelor's degree in Applied Linguistic Mediation from Università degli Studi di Perugia, where they studied from 2006 to 2010.

In addition to their formal education, Monica has also obtained several certifications. Monica Gaia completed the "Fundamentals of Project Management" course from Philanthropy University in December 2019. Furthermore, they obtained the "International English Language Testing System (IELTS)" certification from the British Council in December 2014. More recently, in April 2022, they completed two courses on interview skills: "How to Rock an Interview" and "Mastering common interview questions," both offered by LinkedIn.