Ricauter Urdaneta

Ricauter Urdaneta is a highly experienced professional in customer success management, currently serving as a Principal Customer Success Manager at SAP LeanIX since April 2022. Prior to this role, Ricauter held several positions at ServiceNow, including Senior Customer Success Manager and Operations Manager of Customer Success Programs, where management of over 2,000 micro deployments globally and the development of a new knowledge hub were notable achievements. Additional experience includes the role of Remote Services Consultant at ServiceNow, Associate Project Manager at Lionbridge Technologies, and a Contracts Assistant at the FAA. Ricauter began a career at ARAMARK as a Student Customer Service Manager while pursuing a Bachelor's degree in Business Management and Communication from Regis College, showcasing a strong foundation in customer relations, project management, and service alignment.