Jake London is the Head of Customer Experience at LeanLaw, where they oversee onboarding, success, and support across the post-sale journey, ensuring clients feel supported and set up for success. Prior to this role, Jake served as a Client Success Manager at Healthwise and rebuilt an onboarding program from the ground up. They have experience managing a $3M+ portfolio in healthcare tech, where they focused on high-retention accounts and growth-oriented partnerships. Jake began their career in customer service at DIRECTV, providing exceptional support while mentoring new agents and driving team goals. Outside of work, Jake coaches high school soccer, drawing parallels between sports and their professional philosophy of communication and resilience.
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