H.-S. Gourguet

H.-S. Gourguet has a diverse work experience in the customer success and customer relationship fields. The most recent role was as the Customer Success Senior Director at Ledger, where they led a department of approximately 60 people across two countries and implemented strategies for expanding customer support and enhancing customer satisfaction. Prior to Ledger, Gourguet served as the Head of Community Experience (Customer Success) at Brigad, overseeing the Care and Onboarding teams in charge of several countries. They also held various roles at Rakuten France, including Head of Customer Relationship & Payment, Responsable Back Office/Service Clients, Chargé Edito et suivi de projets Back Office, and Agent Back Office (Service Clients). Gourguet's earlier work experience includes a role as a Technicien Retours SAV at Pixmania, where they were responsible for verifying the functionality of returned products.

H.-S. Gourguet attended Lycée des Loges and completed a BTS in informatique de gestion with a specialization in programmation informatique.