Hugo Torres is an experienced IT professional with expertise in network support and desktop analysis, currently serving as a Network Technician at Lee Health since May 2019. Responsibilities include operational support and maintenance for network services and devices, as well as providing technical support for staff and customers, with a focus on incident management and hardware inventory. Prior to Lee Health, Hugo worked at Herc Rentals as a Senior Desktop Analyst, where responsibilities included remote support and incident management for over 400 users. Previous roles include IT Specialist/System Administrator at the Independent Purchasing Cooperative, Sr. Network Engineer at Restaurant Services, Inc., and Network Manager at Court Information Technologies Services Division. Hugo holds a Bachelor of Science in Information Technology from Barry University. Certifications include CSM and ITIL v3 Foundation.