Ryan M.

Ryan M. has a diverse work experience spanning over several years. Ryan is currently the Director of Customer Service at Lee Valley Tools since 2022. Before that, they worked at Instant Brands from 2018 to 2022, where they held various roles such as Director of Customer Care, Sr. Manager of Customer Care, and Manager of Customer Care. During their time at Instant Brands, Ryan successfully built and scaled the customer support teams and achieved high NPS scores. Ryan also served as a trusted advisor to the senior leadership, providing performance reporting and analytics.

Prior to Instant Brands, Ryan worked at Eventbrite as a Customer Experience Manager from 2014 to 2018. There, they built the customer experience team and played a crucial role in revenue generation through sales lead referrals and upsells projects.

In 2012, Ryan worked at Foundations Recovery Network as an Admissions Counselor, where they provided exceptional customer service and achieved outstanding results by exceeding yearly quotas and training new hires.

Ryan's earlier work experience includes roles at Asurion as a Talent Acquisition Specialist, OtterBase as an Account Manager/Technical Recruiter, and PDS Technical Services as a Recruiting Manager. In these roles, they demonstrated their skills in talent acquisition, strategic partnerships, and managing recruitment processes for a variety of industries.

Overall, Ryan has a strong background in customer service, team management, and recruitment, with a proven track record of delivering excellent results and building successful teams.

Ryan M. obtained a Foundational Leadership Course (FLC) Certificate from Stagen Leadership Academy in the year 2023. Prior to that, they attended Murray State University from 1998 to 2004, where they earned a Bachelor of Arts (B.A.) degree in Organizational Communication.