David Kershaw

David Kershaw serves as the IT Service Desk Team Manager at Leeds Building Society since August 2020, overseeing daily operations of the IT Service Desk and Tech Bar. Prior to this role, David managed an IT service desk team at Shulmans LLP and held various IT support positions across several organizations including Jet2.com, Drax Group, and Bupa. David's experience spans over a decade in IT support and management, with a focus on service desk leadership, technical support, and project implementations in ITIL environments. David has earned multiple certifications, including a Level 5 certificate in leadership and management, Agile Certified Professional, and ITIL 4 Foundation, highlighting a commitment to continuous professional development.