Dean Graham

Dean Graham is an experienced professional in visitor operations and customer service, currently serving as the Visitor Operations Manager at Leeds Castle since September 2015. In this role, Dean assists in implementing a new 10-year strategy focused on enhancing visitor experiences and oversees several departments, including the Assistant Visitor Operations Manager, Castle Island Manager, Retail & Ticketing Manager, and Adventure Golf Supervisor. Prior to this position, Dean held roles at Vue Entertainment and Warner Village Cinemas, where responsibilities included managing cinema operations, HR, health and safety, and customer service. Dean's career began as a Customer Service Assistant at TUI, where exceptional service and staff training were key responsibilities. Dean holds a Bachelor of Arts degree in Radio and Television from The University of Salford, completed in 2007.