Emma Rowland

Emma Rowland has extensive experience in performance management and service improvement within the housing sector. Currently serving as Fleet Performance Manager at Leeds City Council since September 2022, Emma previously held the position of Service Improvement/Repeat Call Manager at Housing Leeds from October 2013 to April 2023, where analysis of organizational performance and trend identification were key responsibilities. Prior roles include Service Improvement Officer and Call Team Manager at East North East Homes, alongside positions as Performance and Improvement Officer. Educational background includes studies at Dutton Fisher Associates and Notre Dame College Leeds, complementing foundational education at Corpus Christi High School.