Jamaiah Powell

JaMaiah Powell is an accomplished professional with extensive experience in customer resolution, operations management, and process improvement across various industries. Currently serving as Customer Resolution Manager at LegalEASE, JaMaiah oversees the escalations department, focusing on enhancing member and attorney experiences while identifying and addressing root cause issues. Previously, JaMaiah held multiple positions at Ontellus, including Operations & Process Manager and Senior Account Manager, effectively managing vendor relationships and improving call center operations. Other noteworthy roles include Operations Manager at Asurion Insurance Services Inc., Team Manager at Sutherland Global Services, and Floor Supervisor at Harris County Toll Road Authority, where impactful training programs and data analysis led to significant performance enhancements. JaMaiah's educational background includes training at the University of Houston and earning a Casualty and Property License from Kaplan College.