Damion Miller

Damion Miller has over 15 years of experience in the IT industry, with a focus on providing technical support and troubleshooting for various organizations.

Damion is currently working at Legal Aid Ontario as a Service Desk Analyst, where they support incident requests for workstation environments, troubleshoots computer issues, and assists with IT projects in remote offices and courthouses. Damion also constructed the IT Service Desk SLA and maintains device inventory and warranty status.

Prior to their current role, Damion worked at BFG Enterprise Services as an End User Support Analyst for Loblaw Company Limited. In this position, they provided first-level support for over 4000 users, resolved hardware and software issues, and maintained user accounts using Active Directory.

Before that, they worked at CompuCom as a Premier Support Analyst for BMO Financial Group, where they delivered first- and second-level support for 700+ users across multiple platforms and applications. Damion minimized downtime by troubleshooting and resolving workstation, printer, Blackberry, and iPhone/iPad issues.

Damion also has experience as a Level Two Support Analyst at MicroAge, Toronto, where they provided technical support for 8000 users in the Scotiabank corporate offices. Damion managed hardware and software installation, maintenance, upgrades, and troubleshooting and spearheaded a Windows 7 migration.

Additionally, they worked as a Help Desk Analyst at Technical Action Group, where they provided diverse technical support, monitored servers and workstations remotely, and maintained network optimization.

Early in their career, Damion worked as a Desktop Support Technician at Denbigh High School, ensuring the reliable performance and availability of desktop computers for faculty, staff, and students.

Throughout their career, Damion has consistently demonstrated their technical expertise and ability to provide exceptional support to end-users in various organizations.

Damion Miller has a diploma in Network Engineering from Trios College, which they obtained between 2008 and 2010. Prior to that, they obtained a diploma in Computer Studies from the University of Technology, which they completed between 1997 and 2000. In terms of additional certifications, Damion has received several qualifications, including MCP: Microsoft Certified Professional, MCSA: Windows Server 2008, MCITP: Server Administrator on Windows Server 2008, MCTS: Windows Server 2008 Network Infrastructure, Configuration, MCTS: Windows Server 2008 Active Directory, Configuration, MCTS: Microsoft Windows Vista, Configuration, CompTIA A+ Certified IT Professional, and Lenovo Certified Technician. Damion also completed online courses on LinkedIn, including "Succeeding in Web Development: Full Stack and Front End," "Programming Foundations: Databases," and "Programming Foundations: Fundamentals" in 2020. The exact dates of completion for the CompTIA A+ Certified IT Professional and Lenovo Certified Technician certifications are not provided.