Customer Service · Full-time · England, United Kingdom
About Legatics
Legatics is one of the world’s leading legal tech scale-ups. Our legal transaction management platform enables law firms and their clients to collaborate on and close deals in an interactive online environment, providing clarity, reducing risk and saving time.
Our customers include some of the world’s top law firms, such as Allen & Overy, Hogan Lovells, Herbert Smith Freehills, King & Wood Mallesons and Simmons and Simmons and Addleshaw Goddard. Legatics has been used globally on live transactions originating in more than 40 countries.
We are on a mission to transform the $600bn market for legal services worldwide and to work with our customers to bring the way they manage deals into the 21st century.
The role
We are looking for a dynamic, hard-working and enthusiastic Customer Success Manager to join our Customer team. The Customer team is responsible for account management of our customers, customer success (including training and solutions consultancy) as well as support and customer facing operations.
This role sits within the customer success function, whose mission is to help customers drive adoption of the Legatics platform within their firms and ensure end user experience on the platform is as fantastic as possible. The team identifies opportunities to empower our users, and provide valuable product feedback to ensure customers get the most out of our software.
You will ideally have a background in legal technology, either as a lawyer, legal project manager, legal engineer or working at a legal technology vendor. We are looking for someone with industry knowledge and someone who can design solutions that solve our users’ transaction management problems.
We would expect you to be passionate about strategically driving successful customer and user outcomes. The Customer Success Manager will report to our Senior Customer Success Manager.
What you will be doing:
Success and Solutions
Adoption support
Product Education