Alberto D.

Alberto D. is an experienced IT professional with a diverse background in service desk management and technical support. Currently serving as the Manager of IT Service Desk at Legendary Entertainment, Alberto D. has a proven track record in establishing IT policies, tracking incidents, and ensuring compliance with SLAs. Previous roles include Desktop Support Engineer at Citizens Business Bank, where Alberto D. supported end-user computing systems, and Service Desk Lead at CalPortland, where responsibilities included guiding process improvements and managing a Service Desk team. With a career spanning over two decades, Alberto D. has held various positions such as IT Operations Manager and Network Security Specialist, demonstrating extensive expertise in desktop services, network administration, and customer support across multiple industries.