Nancy Umeh

Nancy Umeh has a diverse work experience spanning multiple industries. Nancy started their career as a Food Laboratory Analyst at the National Agency for Food and Drug Administration and Control (NAFDAC) in 2017, where they analyzed food samples, maintained inspection reports, and documented analyzed data.

In 2021, Nancy joined Jumia Nigeria as an Email Channel/Livechat Customer Service Representative. In this role, they utilized various software tools to deliver exceptional customer service, exceeded performance targets, and acted as a subject matter expert on escalations and resolution processes. Nancy was later promoted to a Customer Experience Associate, where they handled complaints, proposed alternative operating processes, and facilitated the resolution of escalated critical issues.

Currently, Nancy works at Lemonade Finance as a Customer Due Diligence Analyst, starting in 2023. Additional details about their role are not provided.

Nancy Umeh completed their education from 2014 until 2018 at Abia State University, where they pursued a Bachelor of Science in Microbiology, General.