Valentina Torres

Valentina Torres has work experience in various customer service roles. Valentina is currently working at Lemon Cash as a CX Content & Quality Analyst, where they are responsible for creating, maintaining, and updating communication for the CX Argentina team across different customer contact channels. Valentina monitors team performance and designs action plans to improve the user experience while also resolving internal and external problems with other teams.

Previously, Valentina worked as a Customer Experience Analyst at Lemon Cash, where they provided customer assistance through various channels, including social media. Valentina also created messages for corporate channels and chatbots, corrected the Help Center section on the app and web page, and conducted training sessions to strengthen the user-focused vision. Valentina was proficient in using tools such as Jira, Intercom, Miro, Metabase, and Sprout.

Before joining Lemon Cash, Valentina worked at Ualá as a Customer Support Agent, where they managed and assisted users through social media platforms, prioritizing exceptional customer service quality. Valentina also handled user inquiries and resolved complaints through email and chat, and actively contributed product and customer service improvement proposals. Valentina later worked as an Onboarding Agent, carrying out the onboarding process for new users in Argentina and providing follow-up support.

Furthermore, Valentina's work experience includes a role as a Seller at La Golosineria, where they provided personalized customer service, managed stock, and handled cash transactions.

Overall, Valentina has demonstrated their expertise in customer service, communication, problem-solving, and team collaboration throughout their work experience.

Valentina Torres began their education journey in 2019 when they obtained a B2 Advanced certification with a grade of MERIT and speaking "DISTINCTION" from Anglia Examinations. In 2020, they furthered their studies by earning a B2 First certification, scoring 167, from Cambridge Assessment English. From 2020 to 2024, Valentina pursued a Nutrition Degree at the University of Buenos Aires, specializing in the field of health. In 2021, they acquired several certifications related to customer service, communication, and productivity from LinkedIn and Google Activate. Valentina also completed a Product Manager certification from Coderhouse in November 2021. In 2022, Valentina obtained certifications in Foundations of User Experience (UX) Design from Google, Start the UX Design Process: Empathize, Define, and Ideate from Coursera, and Customer Experience (CX) from Coderhouse. Valentina'smost recent educational experience occurred from 2023 to 2027 when Valentina studied Communication and Media Studies at UADE.