Ted Mascari

Ted Mascari serves as the Technical Support Manager at LenelS2 since August 2023, following a role as Customer Operations Manager at RLab.Independent from May 2022 to August 2023 and as Customer Service Manager at Heartland School Solutions earlier in 2022. With extensive experience in customer service and operations, Ted has a proven track record in cross-training initiatives, culture transformation, and policy development to enhance customer experiences. Ted played a significant role in increasing ASA, implementing the "No Wrong Door" concept for improved documentation, and managing software updates impacting multiple schools. Prior positions include Customer Service Leader at Heartland Payment Systems and Quality Training and Education Manager at YourCare Health Plan. Ted's background also includes experience in educational roles and project management, complemented by an Associate's degree in Music Teacher Education from Onondaga Community College.