Karen Hughes Quintos

Karen Hughes Quintos has served as a director of our company since 2014. She is a member of the Compensation and Human Resources Committee and the Public Policy Committee.

Ms. Quintos was Dell’s (first ever) Chief Customer Officer (CCO), leading a global organization devoted to customer strategy, advocacy and experiences. Under her leadership, the CCO organization was responsible for Dell Technologies’ customer strategy and priorities, customer data platform and analytics, and high touch CX engagement programs. Ms. Quintos was also responsible for Dell’s social impact strategy and programs focused on sustainability, diversity & inclusion, and applying Dell’s technology and innovations for good. In addition, she is a passionate advocate for women, including the advancement of women in the technology industry. She was founder of Dell’s Women in Action and the Interfaith Employee Resource Groups, and Dell’s Women Entrepreneur Network. Before serving as CCO at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support, and supply chain management.

Prior to joining Dell in 2000, Ms. Quintos was vice president of Global Operations and Technology at Citigroup. She also spent 12 years with Merck in marketing, operations, and supply chain leadership positions.

Ms. Quintos earned a master’s degree in marketing and international business from New York University, and a bachelor of science in supply chain management from The Pennsylvania State University. She also serves on the boards of Cummins Inc., TGEN, and The National Center for Missing and Exploited Children. She is Vice Chair of Penn State's Smeal College of Business, and is a recipient of its highest honor, the Distinguished Alumni Award. Ms. Quintos is on The Refuge advisory board, focused on nationally expanding this community and services to young women recovering from sex trafficking. She was listed among the most influential CMOs in the world by Forbes, named 'Mother of the Year' by Working Mother magazine, and the recipient of the WITI Women Hall of Fame Awards 2021.