Mark Simon

Mark Simon has extensive experience in service delivery and infrastructure management, spanning over three decades across multiple organizations. Currently, Mark serves as a Sr. Service Delivery Manager at Lennox International, overseeing workplace service performance and implementing metrics to measure service effectiveness. Previous roles include Global Infrastructure Service Improvement Manager at Lehigh Hanson, Network Service Delivery Manager at HP Enterprise Services, and positions at Ericsson Inc. that involved managing IT infrastructures and ensuring compliance with service level agreements. Mark holds a Bachelor of Science degree in Computer Science from Dallas Baptist University.