Isha Priya is an experienced professional in customer success and operations, currently serving as the Lead of Shift Operations at UrbanPiper since April 2022, after previously holding the position of Customer Success Manager. Prior to this role, Isha Priya worked at Classplus from January 2021 to April 2022 as a Senior Delight Manager and Delight Manager. Earlier experience includes serving as a Customer Service Executive at IndiGo (InterGlobe Aviation Ltd) from December 2016 to January 2021, where Isha Priya gained valuable skills in customer handling and worked within diverse cultures. Educational credentials include a Master of Business Administration (MBA) in Human Resources Management from IIBM Institute of Business Management (2018-2020) and a Bachelor of Business Administration (BBA) in Marketing from Ranchi Women's College (2014-2017).