Sushant Karmshil

Sushant Karmshil currently works at Lenskart.com as a Product Specialist, focusing on enhancing post-order customer experiences, particularly in refunds and returns, while overseeing the Net Promoter Score (NPS) to improve customer satisfaction. Prior experience includes a role at Paytm where Sushant contributed to a 5% increase in product funnel growth and collaborated with cross-functional teams to drive product development as both a Product Manager and Senior Product Analyst. Earlier work as a Business Consulting Associate at ZS involved patient-level data analytics, utilizing advanced SQL and Excel technologies. Sushant also served as a Placement Coordinator at the National Institute of Technology, Kurukshetra, managing placement processes for over 800 students. Sushant holds a Bachelor of Technology in Production and Industrial Engineering from the National Institute of Technology, Kurukshetra.