Pamela De Niz

Customer Success Manager at Envision

Pamela De Niz has a diverse work experience spanning various industries. Pamela started their career as a Media & Digital Marketing Trainee at Colgate-Palmolive, where they executed promotional strategies and collected data from marketing campaigns. Pamela then worked as a Guest Experience Representative at Tourism Group International, providing local advice and organizing trips for customers.

Pamela then transitioned to the real estate industry, working as a Luxury Client Care Specialist at Destiny Real Estate México. In this role, they developed diversification strategies for investors and provided comprehensive services related to luxury real estate projects.

Afterwards, Pamela joined Rock Content as an Inbound Marketing Content Creator, where they were responsible for creating engaging content for social media campaigns. Most recently, they worked at Envision as a Customer Success Specialist and subsequently as a Customer Success Manager. In these roles, they focused on increasing adoption, ensuring retention, and maintaining high levels of customer satisfaction for the company's glasses and app users.

Throughout their career, Pamela has demonstrated strong skills in customer service, data analysis, content creation, and strategy development.

Pamela De Niz has a Bachelor's Degree in Marketing from Tecnológico de Monterrey, which they obtained from 2014 to 2018. In 2016, they also participated in an International Exchange program at Universidad de Cádiz. In terms of additional certifications, they have obtained a certification in "Customer Experience: Service Blueprinting" from LinkedIn in May 2022. Pamela also holds a TOEFL certification, however, the month and year of obtaining it are unknown.

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Timeline

  • Customer Success Manager

    May, 2022 - present

  • Senior Customer Success Specialist

    August, 2021

  • Customer Success Specialist

    March, 2021