Sanita Lama

Sanita Lama is an experienced Customer Success Specialist at Envision since May 2022, focusing on customer satisfaction for distributors and app users through various channels. Prior to this role, Sanita served as a Team Lead at INNOVA SOLUTIONS USA from June 2018 to December 2019, managing a team of 15 associates for incident and service request tickets. Sanita also held the position of Quality Lead at Sutherland from September 2015 to May 2018, overseeing a 20-member team to ensure process compliance through monitoring and feedback. Earlier experience includes working as a Receptionist at Manjushree Finance Pvt.Ltd. and as a Customer Support Officer at Allsec Technologies Limited, providing customer service and support in the finance and technology sectors.