Mike Ellis

Mike Ellis has had a diverse and extensive work experience spanning from 2006 to the present. Mike began their career at Microsoft, where they held various leadership roles including Director of Engineering Program Management and Group Manager of the OEM Channel Management. During this time, they managed multi-year strategies, budgets, and coached global engineering teams, resulting in substantial cost savings and efficiency gains.

In 2016, Mike transitioned to Clear Capital, where they established the Customer Success department for a new B2B SaaS platform. Mike led all customer lifecycle processes, such as implementation, professional services, support, and renewals.

After Clear Capital, Mike joined Roostify in 2019 as Senior Director of Customer Success, Programs, & Service Delivery. Mike led the high-touch customer success efforts for strategic accounts, as well as built and managed a new Programs & Service Delivery team, collaborating with Product, Engineering, and Customers to deliver new platform features.

In 2022, Snapdocs welcomed Mike as the Senior Director of Customer Success. Mike successfully led the Lender Customer Success department, achieving double-digit growth in adoption, reducing onboarding timelines, and surpassing industry benchmarks in GRR.

Currently, Mike works as the Vice President of Operations & Customer Success at Level Home Inc., a company reshaping the smart home experience with innovative products. Their responsibilities include overseeing the operations and customer success teams in the development and delivery of world-class smart home solutions for residential properties.

Throughout their career, Mike Ellis has consistently demonstrated strong leadership, strategic planning, and customer-centric mindset, driving positive results for the companies they have worked for.

Mike Ellis has a Bachelor of Arts and Science degree from the University of California, Davis. Mike studied Mathematics and Economics during their time at the university.